Sunday, June 24, 2007

First homework

When I said I want to buy a new cell phone, and asked how can I make my new cell phone to my homestay family, thankfully my homestay mother suggested to give me her second-hand phone. She said that when I use it, it's better than I buy new one, becase it was more cheap. I thought so and I received her phone. I tkanked about her kindness.
I went to Fido store that located in Eaton center to open a line. But when I tried to make a line, there was some problems. My phone was a locked Rogers phone. And even, when I checked phone, it didn't work well. A manager told me if I dissolve the lock, and repair my cell phone, I can use it in Fido. But, If I want for that, I had to look for another repair shop for dissolving lock, because that store didn't do that kind of work. I didn't want it. So I asked about the way to buy a new cell phone which has prepaid system, and asked about the customer service policy.
The manager recommended a phone. That cell phone's cost was $90. It included $25 of local prepaid airtime, but I needed additional $30 for buying sim card. I could return, refund, or exchange when I had any problem within the 15-day period. But, Whan I refund it, I couldn't receive $25 of prepaid airtime fee. It was bad news. I needed proof of purchase like contract or receipt when I refund or exchange it. And for return, cell phone had to be undamaged from me. If I put cell phone in the water, or broke it through drop, I couldn't refund or exchange it. I asked about warranties. She said that I will have 1 year warrant period. During that time, I could replace my cell phone for free. I could repair or exchange it. In Toronto, only Fido flagship store which is in the Eaton center had repair shop. So, If I want to repair my cell phone, I could visit that store. I asked the telephone number for asking something to solve curiosity. She taught me store's telephone number(416- 597-1436), and address of Fido internet site(http://www.fido.ca/).
I needed more time to think to buy, and I needed more information of second-hand cell phone that my homestay mother gave me. So, I decided to buy cell phone at next time. But, It was very interesting exprience, because it was first time to gain some detailed information about product from foreiginer manager. And actually, I could know a lot of information about cell phone. I satisfied it.

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